Chapter 98
Even the crisis management department exhausted all their resources without success. What good solution could Zhou Can, a trainee, possibly have?
“People are emotional. I believe the child’s family is not unreasonable. I saved their child, and they are well aware of the kindness. The reason they come to the hospital asking for an explanation is partly because they are upset about the wrong resuscitation method, which caused suffering to the child. On the other hand, they don’t want to suffer silently and expect the responsible doctor to explain.”
Zhou Can analyzed the family’s mentality calmly.
Many people nodded again and again after hearing this.
That’s reasonable.
“The family is even angrier because the hospital hesitates to provide an explanation. The doctor involved has not come forward to apologize. Previously, your idea was to make me take the blame. But this also leads to overlooking the identity of the lifesaver.”
Everyone present was astute, experienced, and highly educated with high IQs.
Reminded by Zhou Can, their eyes suddenly lit up.
A leaf before the eye obstructs the view.
Changing the perspective could lead to different strategies.
“I mean, let me meet with the family first as the lifesaver. Then, using this relationship, I’ll dispel their anger. Finally, when the time is right, Dr. Shangguan can come forward to apologize to the family, and compensate them as necessary for the child. This may turn a big issue into a small one, and solve the whole matter.”
As soon as Zhou Can finished speaking, Vice Dean Bai actually applauded him.
“Brilliant, brilliant!”
Vice Dean Bai was excited and found Zhou Can’s proposal highly feasible.
High success rate.
“Ah, the youth are indeed powerful! Like new waves replacing old ones on the Yangtze River, we are old now!”
Director Chai also showed a smile.
They thought this situation had no turnaround.
But Zhou Can brought a fresh perspective, presenting an opportunity to resolve the crisis successfully.
“Dr. Zhou, if this matter is successfully resolved and helps me through this crisis, I owe you a lifetime of gratitude.”
These words were quite heavy.
Nothing is more expensive than human gratitude.
Shangguan Yan would owe Zhou Can a lifetime of gratitude, implying that Zhou Can could always count on his help, not just once but for a lifetime.
However, if Zhou Can genuinely resolved this crisis and helped him avert this calamity, it was clear it also saved Shangguan Yan’s career.
Owing a lifetime of gratitude was indeed not too much.
“Everyone, what do you think of Dr. Zhou’s proposal?”
This time Vice Dean Bai did not act alone, but listened to everyone’s opinions.
“I think it will work!”
“High success rate!”
“Worth a try!”
…
Everyone expressed their opinions, unanimously approving.
“Good, then let’s proceed with Dr. Zhou’s plan! Dr. Zhou, we entrust you with this matter.” Vice Dean Bai awaited eagerly.
“I will do my best.”
Zhou Can nodded solemnly.
His gaze turned to the woman from the crisis management department.
“Before I meet them, you need to inform the family of the situation. Tell them it has been investigated: the first doctor might have pressed too hard in his eagerness to save the child, potentially causing rib fractures. The second doctor, after careful observation, realized the child might have choked on a foreign object, and performed the correct rescue method successfully to save the child. It might be necessary to highlight my contribution, so that the family will be grateful to me.”
The woman from public relations nodded.
“Understood! I will also inform the family that you have been under investigation due to this incident, and have suffered unfairly. This way, the family will feel guilty when you meet them, making it easier to close the gap.”
Professional crisis public relations indeed.
This would enhance the effect.
“My name is Dou Qiongqiong, I am the chief of the crisis public relations department. Dr. Zhou, you can call me Chief Du or my name.”
Her initiative to introduce herself to Zhou Can shows he’s significantly appreciated.
Considering the potential future prospects of this young man.
“A very peculiar name.”
Zhou Can knew that saying less is more.
A simple compliment would be more effective.
“Haha, indeed, it’s rare to meet people with the surname Dou! Alright, I’m going now, the family must be anxious.”
She adjusted her clothes and hair and left the meeting room.
Vice Dean Bai and others did not leave.
They were all looking forward to a positive outcome.
Shangguan Yan was the most nervous of all.
He was truly on edge.
After about fifteen minutes, Vice Dean Bai received a message, a smile appearing on his face.
“Chief Du sent a message. The progress is good, the family’s attitude has softened.”
Everyone in the Medical Department, including Director Xin, showed a smile.
They realized that if they had admitted their mistake at the beginning, perhaps the family wouldn’t have reacted so severely.
The more they covered up and insincere they were, the more likely it would backfire.
Was it right to treat the family like fools?
After a while, Vice Dean Bai received another message.
“Dr. Zhou, it’s your turn now. You can go directly to the patient-doctor dispute mediation room; the family has agreed to meet you alone.”
Vice Dean Bai was both excited and slightly ashamed.
The situation was gradually improving.
The person contributing the most to this improvement was Zhou Can, who almost became a scapegoat.
Now they had to rely on Zhou Can to appease the family’s anger.