Chapter 464
464
As Caltin and her team strode through the main entrance of the VERA store, Jittian caught sight of her and whispered in shark, “Vicer de camí e
From?”
“ Who’s Caitlin?” Berte asked, craning her neck to look.
“There! She just walked into the VERA store!” Jillian pointed.
“it I’d known she was the designer behind VERA, I never would’ve bought this dress,” Peese muttered, glaring at the shopping bag in fer hand . Hul pier frown quickly shifted into a scheming smile.
An idea hit het.
She shared her plan with Jillian, who hesitated. “That might be a little much…”
“What’s the problem? This is perfect. I want her to pay!”
Meanwhile, inside the store, the moment Caitlin entered, the store manager Piper and two employees looked visibly shocked Piper recognized Cardin from a previous visit and quickly rushed forward with a bright smile.
“Welcome to VERA! Miss Caitlin, such a pleasure to see you again!”
Not knowing Caitlin’s true identity as the designer Kayla, Piper only saw her as a high–spending VIP client–someone who bought with no hesitation. Customers like her were the holy grail of commission earnings.
Toni quickly joined the flattery train, and even Ulyana stepped forward, only to be elbowed aside by Toni.
“What new arrivals do you have?”
Caitlin’s eyes calmly swept across the display racks as her bodyguards remained stationed at the entrance.
Piper and Toni began enthusiastically recommending pieces.
Caitlin raised a brow. “Didn’t you just have these same styles last time I came in? No new stock?”
She already knew the answer–it was her brand, after all. Her schedule had been so packed that she hadn’t had time to design new pieces, so updates had been delayed.
“We’re about to release our next collection,” Piper explained quickly. “For now, these are our signature classics. VERA’s designs always lead the trend.”
Piper then invited her to relax in the VIP lounge so they could personally bring over selected pieces.
Toni chimed in eagerly. “Would you like a complimentary VERA handbag today, Miss Caitlin? We’ve just gotten a fresh batch.”
Perfect customer service–on the surface.
But just under an hour ago, these same two women had looked down their noses at her and Wendy when she was in disguise. Caitlin couldn’t help but marvel at the hypocrisy.
**Two–faced liars, through and through.**
She declined their offers and turned a steely gaze on Piper. “Store Manager Piper, discrimination against customers, ostracizing new staff, and completely ignoring the brand’s customer service policies? As of today, your role as store manager is officially over.”
Piper froze. “Excuse me? Caitlin, what do you mean?”
“Exactly what it sounds like. You’re fired.”
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Charter 464
„ruwd) by “your“?” Mper stared at her in disbelief. “But Calfin, you’re just a bustomsar hay en vind his way
you
“Oh , I’m a customer , yes . But I also happen to know that the manager at VERA‘ Owen 11 store has been reported for discriminating a cano That’s you , isn’t it?
I don’t know what you’ve heard,” Piper replied quickly, nervous. “But I assure you, we treat all customers like royalty , we would never depend
“ Oh? That’s strange. A friend of mine visited this store earlier and was denied hasic courtesy, insulted, and refused a free gift. They were muchni , ‘country bumpkins. Sounds pretty discriminatory to me.”
Suddenly, it clicked. Piper’s face went pale. Those two “nobodies” earlier were Caitlin’s friends?
“This must be a misunderstanding,” she tried to recover, pasting on a smile. “If they had just mentioned your name, we would’ve treated them with the utmost respect.”
“So you’re saying if a customer ‘doesn’t drop a VIP name, they don’t deserve respect?” Caitlin shot back coldly. That’s your idea of proper customer service? Honestly, with values like yours, you have no business managing a VERA store.”
Her voice grew sharper with every word.
Piper realized she was trying to defend the indefensible. But Caitlin clearly wasn’t just any customer, and she was hell–bent on holding her accountable.
“Caitlin , we treated you like a VIP,” she said with a forced smile. “If you’re not here to shop and are just here to cause trouble, please don’t interfere with my work. My position was appointed by headquarters–it’s not something *you* can just take away.”
Toni quickly jumped in, trying to play mediator. “Caitlin, if we upset your friends earlier, maybe we can make it up to them? Please, take a couple of free handbags as our apology?”
Caitlin narrowed her eyes. “You think this is about a few handbags?”
Her gaze sliced through the room like a blade. “Do you have any idea how damaging your behavior has been to the VERA brand? People like “ you ” are what tarnish everything we built.”
Piper struggled to keep her composure. “Miss Caitlin, we value you greatly. But please , could we discuss this privately? You’re blocking the entrance with your bodyguards and disrupting our business.”
“So what?”
“If you insist on this,” Piper said through gritted teeth, “we’ll have no choice but to escalate this to mall management.”
“Perfect. Go ahead. Call them.”
Caitlin didn’t budge.
Out of options, Piper and Toni made the call.
Ulyana gently approached Caitlin. “Would you like to sit down while we wait? I’ll bring you some water.”
Her kindness stood out, especially compared to her coworkers. Caitlin nodded and took a seat on the lounge sofa.
Moments later, the mall’s operations director, Mike, arrived with several executives. Piper quickly filled him in, then gestured at Caitlin seated nearby.
“That’s her–Caitlin. She came in to defend her friend, started making accusations, and now she’s threatening to have me fired. Please , Mike, you have to help me out.”
But the moment Mike laid eyes on Caitlin, he gasped–and then shouted:
“Are you blind?! Do you even know who she is?!”
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